FAQ
Frequently asked questions.
Numbers & data
Are the AI engine answers real queries against ChatGPT/Copilot?
Three engines support a live AI-search backend (ChatGPT via OpenAI web search,
Perplexity via the direct Sonar API, Google AI Overview via Gemini grounding) —
and even those runs are only labeled live when the backend actually returned
search evidence. Everything else is labeled sampled (LLM estimate). The
label is shown everywhere; see Data sources.
How fresh is the data?
GEO runs daily (07:00 UTC; weekly prompts run Monday 07:30 UTC), rank checks
daily (07:30 UTC), GSC daily (05:20 UTC), audit and agent analysis weekly
(Mondays UTC — all schedules are WORKER_*_CRON). Manual triggers exist for
every job. Search Console data has Google's usual 2–3 day reporting lag.
Do I need DataForSEO or GSC? Not to evaluate: in demo mode the product runs fully without them (sample SERP data, mock AI). In production, SEO rank/research requires DataForSEO and Search Analytics requires GSC — there is no silent fallback. Connecting them upgrades the corresponding numbers to live data — each surface is labeled with what it's using.
Credits & billing
What happens when credits run out mid-run?
Nothing half-broken: every action is pre-checked; insufficient balance returns
402 before execution. Failed actions refund automatically.
Do credits expire? Monthly grants do, at the end of their window; expired grants are settled on the next consumption so the balance you see is always spendable. Top-ups follow their pack's terms.
What does a downgrade do to my extra projects?
They are paused, not deleted (billingPausedAt); scheduled jobs stop.
Upgrade again and they resume.
Is there a trial? 14 days, once per organization, on Pro/Growth/Agency.
Security & access
What can an API key do?
Everything read with a read key; mutations need read+write. Organization
management (billing, members, keys) is never reachable via API keys —
session login only.
Can I use MCP with my AI coding tool? Yes — Claude Code, Codex and OpenCode connect to the same data the dashboard shows (Cursor and any other MCP client work too). See the Developer Guide.
Which languages does the product support? The app and docs are bilingual (English / 简体中文); your account language also drives transactional emails.